I've been holding off saying anything, but at this point. It's not the delays, it's the fact that they are now removing items from my order, not sending any notification as to why or if they refunded my cc. And it's the fact that they are not responding to the couple of emails I've sent them asking what is going on. I've never had a problem in the 13 years I've been buying from them. Till now. Has anyone else ordered anything besides the pamphlet?